Any complaints concerning completed work or an invoice must be received by Comsense no later than 15 days from the invoice date. Comsense reserves the right to reject all complaints received after this deadline without substantive review.

If a complaint filed in a timely manner concerns a defect or deficiency in our work, the defect or deficiency must be described in specific detail in the complaint. If such a complaint is found to be justified, Comsense will offer to rectify the defect or deficiency.

Comsense assumes no responsibility for any errors in the original text submitted for translation.

If a project is cancelled before our work has been completed, the customer will be billed for any expenses that Comsense may have incurred.

The price for translation will be based on the actual word count in the source language, unless otherwise agreed.

Other services, such as informational work, marketing and proofreading will be charged on the basis of a fixed hourly rate.

An invoice is sent to the customer on the completion of each project. Interest at 1.5 % per month is imposed upon outstanding payments not settled within 30 days of the delivery of the final product, until such time as payment is made in full.

Comsense cannot in respect of any complaint be bound to a financial liability greater than the amount tendered for the assignment concerned.